CANCELLATION / MODIFICATION POLICY

It is our intention to provide our guests with a professional and therapeutic onsite massage. The following policies and procedures serve as a guide for first-time and regular onsite massage clients of Cleveland Mobile Massage (formerly, Relax. Mobile Massage & SPA).


At Cleveland Mobile Massage, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as last minute meetings, traffic considerations, and family emergencies, are just a few reasons why one might consider canceling a onsite massage appointment.


In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:


  • We require full prepayment for any new clients, hotel bookings, and onsite events with (3) or more clients scheduled. Corporate chair massage clients must remit a 50% deposit (7) days prior to the scheduled event; the remaining balance is due the day of services rendered.


  • Corporate chair massage clients and onsite events with more than (3) client bookings, must provide at least 72 hours notice if you need to reschedule, cancel, or modify your appointment in any way. If your appointment is on a Monday, notice must be given 72 hours before your appointment that Wednesday; weekends don't count toward the 72 hour notice policy.


  • If you fail to cancel or modify your appointment prior to 72 hours before your onsite massage appointment, but you give more than 24 hours notice, a 50% fee will be charged to your credit card. Full refunds will not be given.


  • Cancellations or appointment modifications with less than 24 hours notice will be charged the full fee for services. No refunds will be provided for prepaid appointments, deposits, or cancellations received less than 24 hours before a scheduled appointment.


If you have any questions on the above information, please direct them to Cleveland Mobile Massage at 216-282-7806.